Conditions of purchase
This document contains the Conditions that regulate the use of this website and the conditions of purchase. Please read these Terms and our Privacy Statement carefully before placing an order. By using this website or by placing an order through it, you accept the Terms and Conditions and our Privacy Statement, if you do not agree, you should not place an order.
2. USE OF OUR WEBSITE
These Conditions are the only conditions applicable to the use of this website and replace any other. You declare that, when placing your order, you have read and accept without reservation these Conditions.
By using this website you agree that:
1. You can only use the Web site to make legally valid inquiries or orders.
2. You will not be able to make any speculative, false or fraudulent request.
3. You must also provide us with certainty your email address, postal address and / or another contact information and consent that we may use this information to contact you if necessary. For our part, and in accordance with current law, we will never disclose your personal data to third parties. The information you provide us with in your order will only be used for the purpose of managing your order.
4. If you do not provide us with all the information we need, we will not be able to process your order.
5. By placing an order through this website, you guarantee that you are over 18 years old and that you have legal capacity.
3. AVAILABILITY OF SERVICE AND SHIPMENTS
The products offered through this website are available in Spain.
No shipments are made to PO Boxes, so it is necessary that you give us the exact delivery address. To avoid problems in case you were not in your home at the time of delivery, please do not forget to indicate a contact phone number.
4. HOW SALES ARE FORMALIZED
There will be no sales contract in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded In its entirety.
Once you have placed an order, you will receive an email confirming that we have received your request.
Keep in mind that this does not mean that your order has been accepted. All orders are subject to our acceptance. Only the purchase will be accepted when we send you the shipping confirmation and this will refer exclusively to those products indicated in the shipping confirmation. We will not be hereby forced to supply you with any other product.
5. AVAILABILITY OF THE PRODUCTS
All orders are subject to their availability. If there are difficulties in terms of our supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will reimburse you any amount that you could have paid.
We reserve the right to withdraw any product from this website at any time.
We accept no responsibility for the removal or modification of any product or content of the website.
6.1. DELIVERY TIMES
The shipments are managed through the company ASM. Delivery times vary depending on the destination of the shipment.
In Spain standard shipments take between 48 and 72 working hours (from Monday to Friday excluding holidays to calculate the delivery time of our shipments you must take into account that orders placed)
After 2:00 pm, will start being prepared the next day. Orders placed on Friday after 2:00 pm, Saturday or Sunday are prepared and will leave on Monday.
Exceptionally during special periods, promotions or sales, delivery times can be affected.
Orders are prepared and sent from our warehouse in Salamanca, so the city’s holidays/festivities will affect delivery times.
The delivery time will be extended if you place the order on one of the following dates (year 2019): January 1 and 6, Holidays of Holy Week, May 1 and 21, August 15, September 11 and 24, October 12, November 1 and December 6, 8, 25 and 26.
Exceptionally, in case we are out of stock of a product that you have ordered, we will inform you about this situation and we will return the cost of the product.
6.2. SHIPPING COST
Shipping costs vary depending on the place of delivery. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area. If the amount is greater than € 60, the cost of shipping is free.
Remember that there are no shipments to PO Boxes, so it is necessary for you to give us the exact delivery address.
To avoid problems in the case that you were not at home at the time of delivery we would appreciate it if you could provide us with a telephone number in order to contact you.
7. PRICE AND PAYMENT
The price of the products will be the one that is stipulated on our Website, except in case of manifest error. Although we try to make sure that all the prices listed in the page are correct, errors may occur. If we discovered an error in the price of the products that you have ordered, we will inform you by email as soon as possible and we will give you the option of reconfirming your order at the correct price or cancelling it. If we cannot get in touch with you, the order will be considered cancelled and we will reimburse you the full amount that you have paid.
Prices on the website include the corresponding taxes, but exclude shipping costs.
Prices may change at any time, but will not affect orders which have already received their shipping confirmation.
By making a card payment you confirm that you own the card.
The “payment” cards will be subject to checks and authorizations by the issuing entity of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize the sale.
8. EXCHANGES AND RETURNS
You have a period of 14 calendar days from the receipt of your order to make the exchange.
No exchange will be made to products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
It is only possible, through this way, to process exchanges of products purchased in our online store.
It must be returned in the same condition in which it was received. The return or exchange will not be processed if these products are not in the same condition in which they were received, or if they have been used beyond the mere opening of the product.
To make any change or refund you must complete and send us the form found on our website, under the “Exchanges and Returns” section.
We will send you an email confirming your request. You must pack the product (s) in its original packaging.
We will send a courier to pick up your package at the address given exchange or refund form. Once received in our offices, we will proceed to examine it and we will inform you by email if the return is accepted, taking into account that it is within the deadline and the product is in perfect condition. Remember that the product must be sent in the same way it was received.
Once the return is approved, you will receive the amount in the same way you made the purchase. Credit card payments always depend on your bank.
Returns and exchanges are free for orders placed and returned within the peninsula.
Returns and exchanges in the Canary Islands and the Balearic Islands are not free, and it is the customer who must pay the return expenses (transport costs will be deducted from the refund). The amount of the returns depends on the destination, and the cost will be the same as the shipping costs that you paid in the original purchase.
9. DISCLAIMER OF LIABILITY
Our responsibility in relation to any product purchased on our website will be limited strictly to the purchase price for that product.
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless the website explicitly states otherwise.
10. INTELLECTUAL PROPERTY
Recognizes and is aware that all copyright, trademark and other intellectual property rights about the materials or contents that are provided as part of the web page and as such belongs at all times to us.
11. WRITTEN COMMUNICATIONS
By using this website, you accept that most of the communications with us are electronic. The notifications you send us should preferably be sent through our contact form.
It will be understood that notifications have been received 24 hours after sending an email. If you think you have not received a notification, please contact us through the contact form.
If any of these conditions or any provision were considered invalid, illegal or unenforceable to some extent by the competent authority, they shall be separated from the other conditions and provisions that will remain valid to the extent permitted by law.
13. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you make each order, except when we must alter these Conditions or Privacy Statement policies as a result of changes in law and/or government, in which case, the possible changes will also affect the orders that you had previously made.
14. APPLICABLE LEGISLATION AND JURISDICTION
Sales of products through our website will be governed by Spanish legislation.
As a consumer, nothing in this clause will affect your rights as recognized by the current legislation.